We are seeking a detail-oriented and customer-focused Email Support Specialist to join our team at Nanny Solutions. The Email Support Specialist will be responsible for providing timely and accurate responses to customer inquiries via email, ensuring a positive experience for all clients.

Responsibilities:

• Respond to customer inquiries and issues via email in a timely manner
• Provide accurate information and solutions to customer problems
• Ensure customer satisfaction through excellent communication and service
• Escalate complex issues to the appropriate teams for resolution
• Maintain detailed records of customer interactions and transactions

Qualifications:

• Excellent written communication skills
• Strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience preferred
• Proficiency in Microsoft Office and email management software

Experience:

• 1-2 years of experience in customer service or email support
• Experience working in a remote or virtual environment a plus

If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional service, we encourage you to apply for the Email Support Specialist position at Nanny Solutions.