At NANNY SOLUTIONS, we pride ourselves on being a trusted partner for families seeking dependable child care solutions. As a Customer Service Representative, you will play a pivotal role in our mission to connect families with highly qualified and compassionate caregivers. This position goes beyond traditional customer service; it involves actively engaging with our customers, understanding their unique needs, and ensuring that they have a seamless experience when utilizing our services. You will be the voice of our company, embodying our values of empathy, dedication, and professionalism. Your day-to-day interactions will require excellent communication skills and a friendly demeanor, as you assist families in finding the right nanny for their child. Additionally, you will handle inquiries, provide detailed information about our services, resolve any issues that may arise, and support both caregivers and families throughout their journey with us. If you are passionate about child care and excited to make a positive impact on the lives of children and their families, we invite you to join our dynamic team. Your efforts will empower families, strengthen communities, and foster the nurturing relationships that children need to thrive.

Responsibilities

• Answer incoming phone calls and emails from customers promptly and professionally.
• Assist families in navigating our website to find suitable nannies based on their requirements.
• Provide information about our services, pricing, and policies to prospective clients.
• Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.
• Coordinate with caregivers to ensure timely and effective placements for families.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to develop strategies for improving customer satisfaction.

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in customer service or a similar role, preferably in the child care industry.
• Excellent verbal and written communication skills to ensure clarity and understanding.
• Ability to handle complaints and difficult situations with professionalism and poise.
• Strong organizational skills and attention to detail to manage multiple inquiries simultaneously.
• A genuine passion for child care and commitment to helping families.
• Proficient in using technology, including CRM systems and standard office software.